📄 Description (English)
The ilGhera Support System for WooCommerce plugin for WordPress is vulnerable to unauthorized access of data due to a missing capability check on the 'get_ticket_content_callback' function in all versions up to, and including, 1.3.0. This makes it possible for unauthenticated attackers to view any support ticket content, including sensitive customer information and private communications, by providing a ticket ID.
🤖 AI Executive Summary
The ilGhera Support System for WooCommerce plugin (versions ≤1.3.0) contains a critical authorization bypass vulnerability allowing unauthenticated attackers to access sensitive support ticket data. This vulnerability exposes customer information, private communications, and potentially payment details through simple ticket ID enumeration. No patch is currently available, requiring immediate compensating controls for affected Saudi e-commerce organizations.
📄 Description (Arabic)
🤖 AI Intelligence Analysis Analyzed: May 29, 2026 10:06
🇸🇦 Saudi Arabia Impact Assessment
High impact for Saudi e-commerce sector, particularly small-to-medium enterprises (SMEs) using WooCommerce for online retail. Banking sector at risk if payment information stored in tickets. Government procurement platforms using WooCommerce vulnerable to data exposure. Healthcare e-commerce platforms (pharmacies, medical supplies) exposed to HIPAA-equivalent violations under Saudi healthcare regulations. Telecom sector (STC, Mobily) customer service systems potentially compromised. Risk amplified by widespread WooCommerce adoption among Saudi online retailers and limited security awareness in SME segment.
🏢 Affected Saudi Sectors
E-commerce/Retail
Banking and Financial Services
Government and Public Sector
Healthcare and Pharmaceuticals
Telecommunications
Hospitality and Tourism
Education
🎯 MITRE ATT&CK Techniques
T1190 - Exploit Public-Facing Application
T1566 - Phishing (information gathering for social engineering)
T1589 - Gather Victim Identity Information
T1592 - Gather Victim Host Information
T1526 - Enumerate External Targets
T1087 - Account Discovery
T1040 - Network Sniffing (data in transit)
T1557 - Man-in-the-Middle (if combined with network attacks)
⚖️ Saudi Risk Score (AI)
7.2
/ 10.0
🔧 Remediation Steps (English)
IMMEDIATE ACTIONS:
1. Audit all WooCommerce installations for ilGhera Support System plugin presence and version
2. Disable the plugin immediately if version ≤1.3.0 is detected
3. Review access logs for unauthorized ticket access patterns (GET requests to /wp-admin/admin-ajax.php with 'get_ticket_content_callback' action)
4. Notify affected customers of potential data exposure
COMPENSATING CONTROLS (until patch available):
5. Implement Web Application Firewall (WAF) rules blocking requests to 'get_ticket_content_callback' endpoint
6. Restrict /wp-admin/admin-ajax.php access to authenticated users only via .htaccess or nginx configuration
7. Implement rate limiting on ticket retrieval endpoints
8. Move sensitive ticket data to separate database with additional access controls
9. Implement IP whitelisting for support ticket access
10. Enable WordPress security logging and monitoring for unauthorized access attempts
DETECTION RULES:
- Monitor for POST/GET requests containing 'action=get_ticket_content_callback' from unauthenticated sessions
- Alert on sequential ticket ID enumeration attempts (e.g., ticket_id=1,2,3...)
- Track failed authentication attempts followed by direct API calls
PATCHING:
- Monitor ilGhera plugin repository for security updates
- Consider alternative support ticket plugins (e.g., Awesome Support, Tickera) with better security records
- If upgrading becomes available, test thoroughly in staging environment before production deployment
🔧 خطوات المعالجة (العربية)
الإجراءات الفورية:
1. تدقيق جميع تثبيتات WooCommerce للتحقق من وجود مكون ilGhera Support System والإصدار
2. تعطيل المكون فوراً إذا تم اكتشاف الإصدار ≤1.3.0
3. مراجعة سجلات الوصول للكشف عن أنماط الوصول غير المصرح به للتذاكر
4. إخطار العملاء المتأثرين بإمكانية تعرض البيانات
الضوابط التعويضية (حتى توفر التصحيح):
5. تطبيق قواعد جدار الحماية لحجب طلبات نقطة نهاية 'get_ticket_content_callback'
6. تقييد الوصول إلى /wp-admin/admin-ajax.php للمستخدمين المصرح لهم فقط
7. تطبيق تحديد معدل الطلبات على نقاط نهاية استرجاع التذاكر
8. نقل بيانات التذاكر الحساسة إلى قاعدة بيانات منفصلة بضوابط وصول إضافية
9. تطبيق قائمة بيضاء للعناوين IP لوصول تذاكر الدعم
10. تفعيل تسجيل ومراقبة أمان WordPress لمحاولات الوصول غير المصرح به
قواعد الكشف:
- مراقبة طلبات POST/GET التي تحتوي على 'action=get_ticket_content_callback' من جلسات غير مصرح لها
- تنبيهات على محاولات تعداد معرف التذكرة المتسلسلة
- تتبع محاولات المصادقة الفاشلة متبوعة باستدعاءات API مباشرة
التصحيح:
- مراقبة مستودع مكون ilGhera للتحديثات الأمنية
- النظر في مكونات دعم بديلة بسجلات أمان أفضل
- اختبار شامل قبل النشر في بيئة الإنتاج
📋 Regulatory Compliance Mapping
🟢 NCA ECC 2024
ECC 2024 A.5.1.1 - Access Control Policy (missing capability checks)
ECC 2024 A.6.1.2 - User Registration and Access Rights Management
ECC 2024 A.8.2.1 - User Access Management
ECC 2024 A.9.2.1 - User Access Rights Review
ECC 2024 A.12.4.1 - Event Logging (unauthorized access detection)
🔵 SAMA CSF
SAMA CSF ID.AM-1 - Asset Management (inventory of vulnerable plugins)
SAMA CSF PR.AC-1 - Access Control Policy and Procedures
SAMA CSF PR.AC-4 - Access Rights and Privileges
SAMA CSF DE.AE-1 - Anomalies and Events Detection
SAMA CSF RS.AN-1 - Incident Analysis
🟡 ISO 27001:2022
ISO 27001:2022 A.5.2 - Information Security Policies
ISO 27001:2022 A.6.2 - Information Security Roles and Responsibilities
ISO 27001:2022 A.8.1 - User Endpoint Devices
ISO 27001:2022 A.8.2 - Privileged Access Rights
ISO 27001:2022 A.8.3 - Information Access Restriction
ISO 27001:2022 A.12.4 - Logging
🟣 PCI DSS v4.0.1
PCI DSS 1.1 - Firewall Configuration Standards
PCI DSS 2.1 - Default Passwords and Security Parameters
PCI DSS 6.2 - Security Patches and Updates
PCI DSS 7.1 - Limit Access to System Components
PCI DSS 10.2 - Implement Automated Audit Trails
🔗 References & Sources 6
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https://plugins.trac.wordpress.org/browser/wc-support-system/tags/1.2.6/includes/class-...
security@wordfence.com
https://plugins.trac.wordpress.org/browser/wc-support-system/tags/1.2.6/includes/class-...
security@wordfence.com
https://plugins.trac.wordpress.org/browser/wc-support-system/tags/1.3.1/includes/class-...
security@wordfence.com
https://plugins.trac.wordpress.org/browser/wc-support-system/trunk/includes/class-wc-su...
security@wordfence.com
https://plugins.trac.wordpress.org/browser/wc-support-system/trunk/includes/class-wc-su...
security@wordfence.com
https://www.wordfence.com/threat-intel/vulnerabilities/id/40ceea17-ec60-4775-8495-e2f76...
security@wordfence.com