📄 Description (English)
The FuseDesk plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the plugin's fusedesk_newcase shortcode in all versions up to, and including, 6.8 due to insufficient input sanitization and output escaping on the 'emailtext' attribute. This makes it possible for authenticated attackers, with Contributor-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.
🤖 AI Executive Summary
FuseDesk WordPress plugin versions up to 6.8 contain a Stored Cross-Site Scripting (XSS) vulnerability in the fusedesk_newcase shortcode due to insufficient input sanitization on the 'emailtext' attribute. Authenticated attackers with Contributor-level access can inject malicious scripts that execute for all users viewing affected pages. No patch is currently available, requiring immediate compensating controls.
📄 Description (Arabic)
🤖 AI Intelligence Analysis Analyzed: May 15, 2026 19:41
🇸🇦 Saudi Arabia Impact Assessment
Saudi organizations using FuseDesk for customer support and ticketing systems face significant risk, particularly in banking sector (SAMA-regulated institutions), government agencies (NCA oversight), healthcare providers, and e-commerce platforms. Compromised support portals could lead to credential theft, malware distribution, and unauthorized access to sensitive customer data. Government entities and financial institutions are at highest risk due to regulatory compliance requirements and data sensitivity.
🏢 Affected Saudi Sectors
Banking and Financial Services
Government and Public Administration
Healthcare and Medical Services
E-commerce and Retail
Telecommunications
Energy and Utilities
🎯 MITRE ATT&CK Techniques
⚖️ Saudi Risk Score (AI)
7.2
/ 10.0
🔧 Remediation Steps (English)
IMMEDIATE ACTIONS:
1. Audit all WordPress installations using FuseDesk plugin versions ≤6.8 across your organization
2. Restrict Contributor-level access to only trusted personnel; review and revoke unnecessary permissions
3. Disable the fusedesk_newcase shortcode on all pages until patched
4. Review page edit history for suspicious modifications to shortcode attributes
COMPENSATING CONTROLS:
5. Implement Web Application Firewall (WAF) rules to detect and block XSS payloads in shortcode parameters
6. Enable WordPress security plugins (Wordfence, Sucuri) with XSS detection signatures
7. Apply Content Security Policy (CSP) headers to restrict inline script execution
8. Monitor and log all shortcode usage and page modifications
DETECTION:
9. Search WordPress database for fusedesk_newcase shortcodes containing suspicious characters: <, >, script, onerror, onload
10. Query: SELECT * FROM wp_posts WHERE post_content LIKE '%fusedesk_newcase%' AND (post_content LIKE '%<script%' OR post_content LIKE '%javascript:%')
11. Monitor access logs for unusual patterns to pages containing the shortcode
LONG-TERM:
12. Contact FuseDesk for patch timeline; consider alternative support plugins if no patch released within 30 days
13. Implement code review process for all shortcode implementations
🔧 خطوات المعالجة (العربية)
الإجراءات الفورية:
1. تدقيق جميع تثبيتات WordPress التي تستخدم مكون FuseDesk الإصدارات ≤6.8 عبر مؤسستك
2. تقييد الوصول على مستوى المساهم للموظفين الموثوقين فقط؛ مراجعة وإلغاء الأذونات غير الضرورية
3. تعطيل اختصار fusedesk_newcase على جميع الصفحات حتى يتم إصلاحه
4. مراجعة سجل تعديل الصفحة للتعديلات المريبة على سمات الاختصار
الضوابط التعويضية:
5. تنفيذ قواعد جدار حماية تطبيقات الويب (WAF) للكشف عن حمولات XSS وحجبها
6. تفعيل مكونات أمان WordPress (Wordfence, Sucuri) مع توقيعات كشف XSS
7. تطبيق رؤوس سياسة أمان المحتوى (CSP) لتقييد تنفيذ البرامج النصية المضمنة
8. مراقبة وتسجيل جميع استخدامات الاختصار وتعديلات الصفحة
الكشف:
9. البحث في قاعدة بيانات WordPress عن اختصارات fusedesk_newcase تحتوي على أحرف مريبة
10. الاستعلام: SELECT * FROM wp_posts WHERE post_content LIKE '%fusedesk_newcase%'
11. مراقبة سجلات الوصول للأنماط غير العادية
المدى الطويل:
12. التواصل مع FuseDesk للحصول على جدول زمني للإصلاح
13. تنفيذ عملية مراجعة الكود لجميع تطبيقات الاختصار
📋 Regulatory Compliance Mapping
🟢 NCA ECC 2024
ECC 2024 A.14.2.1 - Secure development policy
ECC 2024 A.14.2.5 - Secure coding practices
ECC 2024 A.12.6.1 - Management of technical vulnerabilities
🔵 SAMA CSF
SAMA CSF 2.2 - Vulnerability Management
SAMA CSF 3.1 - Access Control
SAMA CSF 4.2 - Data Protection
🟡 ISO 27001:2022
ISO 27001:2022 A.8.1 - User endpoint devices
ISO 27001:2022 A.14.2 - Development
ISO 27001:2022 A.12.6 - Management of technical vulnerabilities and exposures
🟣 PCI DSS v4.0.1
PCI DSS 6.5.7 - Cross-site scripting (XSS)
PCI DSS 6.2 - Security patches and updates
🔗 References & Sources 3
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https://plugins.trac.wordpress.org/browser/fusedesk/tags/6.8/fusedesk.php#L561
security@wordfence.com
https://plugins.trac.wordpress.org/browser/fusedesk/trunk/fusedesk.php#L561
security@wordfence.com
https://www.wordfence.com/threat-intel/vulnerabilities/id/edd24cfd-723d-4dc4-a301-43f85...
security@wordfence.com