📄 Description (English)
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4. This is due to the user-supplied `multiformid` value being passed to `esc_sql()` without enclosing the result in quotes in the SQL query, rendering the escaping ineffective against payloads that do not contain quote characters. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
🤖 AI Executive Summary
The JS Help Desk WordPress plugin (versions ≤3.0.4) contains a critical SQL Injection vulnerability in the storeTickets() function via the multiformid parameter. Attackers can bypass escaping mechanisms to extract sensitive database information without authentication. This vulnerability poses significant risk to Saudi organizations using this plugin for customer support systems, particularly those handling sensitive customer data.
📄 Description (Arabic)
🤖 AI Intelligence Analysis Analyzed: May 4, 2026 17:17
🇸🇦 Saudi Arabia Impact Assessment
High impact for Saudi banking sector (customer support systems), government agencies (citizen service portals), healthcare providers (patient support systems), and e-commerce platforms. Organizations using JS Help Desk for ticketing systems face risk of unauthorized access to customer PII, financial data, and confidential communications. SAMA-regulated financial institutions and NCA-supervised government entities are particularly vulnerable if this plugin is deployed in customer-facing support infrastructure.
🏢 Affected Saudi Sectors
Banking and Financial Services
Government and Public Administration
Healthcare and Medical Services
E-commerce and Retail
Telecommunications
Insurance
Education
Hospitality and Tourism
🎯 MITRE ATT&CK Techniques
T1190 - Exploit Public-Facing Application
T1566 - Phishing
T1589 - Gather Victim Identity Information
T1590 - Gather Victim Network Information
T1592 - Gather Victim Host Information
T1213 - Data from Information Repositories
T1005 - Data from Local System
T1041 - Exfiltration Over C2 Channel
T1020 - Automated Exfiltration
T1557 - Man-in-the-Middle
⚖️ Saudi Risk Score (AI)
8.2
/ 10.0
🔧 Remediation Steps (English)
IMMEDIATE ACTIONS:
1. Identify all WordPress installations using JS Help Desk plugin version 3.0.4 or earlier
2. Disable the plugin immediately if no patch is available
3. Review database access logs for suspicious SQL queries containing UNION, SELECT, or comment sequences
4. Audit database for unauthorized data extraction attempts
PATCHING GUIDANCE:
1. Check plugin repository for version 3.0.5 or later when available
2. If patch released, update immediately after testing in non-production environment
3. Implement Web Application Firewall (WAF) rules to block SQL injection patterns in multiformid parameter
COMPENSATING CONTROLS (if patch unavailable):
1. Implement database-level access controls restricting plugin user permissions to minimum required
2. Deploy WAF rules: Block requests containing SQL keywords (UNION, SELECT, INSERT, DELETE, DROP) in multiformid parameter
3. Implement input validation at application level rejecting non-numeric values for multiformid
4. Enable database query logging and real-time alerting for suspicious patterns
5. Restrict plugin functionality to authenticated users only via .htaccess or plugin configuration
DETECTION RULES:
1. Monitor for HTTP requests with multiformid parameter containing: UNION, SELECT, --, /*, xp_, sp_
2. Alert on database queries from WordPress user account containing UNION-based injection patterns
3. Track failed authentication attempts followed by SQL injection attempts
4. Monitor for unusual data extraction queries from customer/sensitive tables
🔧 خطوات المعالجة (العربية)
الإجراءات الفورية:
1. تحديد جميع تثبيتات WordPress التي تستخدم مكون JS Help Desk الإصدار 3.0.4 أو أقدم
2. تعطيل المكون فوراً إذا لم تكن هناك نسخة محدثة متاحة
3. مراجعة سجلات الوصول إلى قاعدة البيانات للاستعلامات المريبة التي تحتوي على UNION أو SELECT أو تسلسلات التعليقات
4. تدقيق قاعدة البيانات للكشف عن محاولات استخراج البيانات غير المصرح بها
إرشادات التصحيح:
1. التحقق من مستودع المكون للإصدار 3.0.5 أو أحدث عند توفره
2. إذا تم إصدار تصحيح، قم بالتحديث فوراً بعد الاختبار في بيئة غير الإنتاج
3. تطبيق قواعد جدار الحماية (WAF) لحجب أنماط حقن SQL في معامل multiformid
الضوابط البديلة (إذا لم يكن التصحيح متاحاً):
1. تطبيق ضوابط الوصول على مستوى قاعدة البيانات تقصر أذونات مستخدم المكون على الحد الأدنى المطلوب
2. نشر قواعد WAF: حجب الطلبات التي تحتوي على كلمات SQL (UNION, SELECT, INSERT, DELETE, DROP) في معامل multiformid
3. تطبيق التحقق من الإدخال على مستوى التطبيق برفض القيم غير الرقمية لمعامل multiformid
4. تفعيل تسجيل استعلامات قاعدة البيانات والتنبيهات في الوقت الفعلي للأنماط المريبة
5. تقييد وظائف المكون للمستخدمين المصرح لهم فقط عبر .htaccess أو إعدادات المكون
📋 Regulatory Compliance Mapping
🟢 NCA ECC 2024
5.1 - Access Control and Authentication
5.2 - User Access Management
6.1 - Cryptography and Data Protection
6.2 - Data Classification and Handling
7.1 - Security Event Logging
7.2 - Monitoring and Alerting
8.1 - Vulnerability Management
8.2 - Patch Management
🔵 SAMA CSF
Identify - Asset Management (ID.AM)
Identify - Risk Assessment (ID.RA)
Protect - Access Control (PR.AC)
Protect - Data Security (PR.DS)
Detect - Anomalies and Events (DE.AE)
Detect - Security Continuous Monitoring (DE.CM)
Respond - Response Planning (RS.RP)
🟡 ISO 27001:2022
A.5.1 - Policies for information security
A.6.1 - Information security roles and responsibilities
A.8.1 - Asset management
A.9.1 - Access control
A.9.2 - User access management
A.9.4 - Access control to information and other associated assets
A.10.1 - Cryptography
A.12.2 - Restrictions on software installation
A.12.6 - Management of technical vulnerabilities
A.14.2 - Secure development policy
🟣 PCI DSS v4.0.1
Requirement 1 - Firewall configuration
Requirement 2 - Default passwords
Requirement 6 - Secure development and vulnerability management
Requirement 6.2 - Security patches
Requirement 6.5 - Injection flaws prevention
Requirement 10 - Logging and monitoring
Requirement 11 - Security testing
🔗 References & Sources 5
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https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldor...
security@wordfence.com
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldor...
security@wordfence.com
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/ticket/...
security@wordfence.com
https://plugins.trac.wordpress.org/changeset/3463031/
security@wordfence.com
https://www.wordfence.com/threat-intel/vulnerabilities/id/2959c04a-70bd-4f5c-a61a-1eab2...
security@wordfence.com