📚 Knowledge Base

Organizations in Saudi Arabia should track comprehensive SOC metrics aligned with NCA ECC requirements: 1) Detection Metrics: Mean Time to Detect (MTTD) security incidents, false positive rate, threat detection coverage percentage across assets, and number of security events analyzed per day, 2) Response Metrics: Mean Time to Respond (MTTR), Mean Time to Contain (MTTC), incident escalation time, and percentage of incidents resolved within SLA timeframes as required by NCA ECC Control 5-2-1, 3) Coverage Metrics: Percentage of critical assets monitored 24/7, log source integration completeness, and monitoring tool availability/uptime, 4) Compliance Metrics: Number of policy violations detected, compliance with log retention requirements, audit trail completeness, and timely reporting to NCA for critical incidents (within 1 hour for critical infrastructure), 5) Operational Metrics: SOC analyst workload, ticket closure rates, escalation accuracy, and training hours completed, 6) Threat Intelligence Metrics: Number of threat indicators processed, threat hunting activities conducted, and proactive threat discoveries, 7) Improvement Metrics: Security control effectiveness scores, reduction in recurring incidents, and security posture improvement trends. These KPIs should be reported monthly to executive management and quarterly to the board, demonstrating continuous improvement in cybersecurity maturity aligned with Vision 2030 digital security objectives and supporting evidence for NCA ECC compliance audits.